ProvLink support

General questions and eligibility and benefit confirmation

For general questions about the ProvLink site or if you need an immediate check for member eligibility and benefits, please contact:

Providence Health Plan Customer Service
Local: 503-574-7500
Toll free: 800-878-4445
TTY: 711

Hours of operation:
Monday through Friday
8 a.m. to 5 p.m. Pacific time

Technical support

If you are experiencing a problem with functionality, such as error messages or loss of access, please contact:

Technical Support
Email: PHPHelpdesk@providence.org
Phone: 503-574-7316Hours of operation:
Monday through Friday
7 a.m. to 5 p.m. Pacific time

Set up and training

For basic questions regarding setup and training, or to provide feedback regarding usability, please contact your provider relations representative.