Mental health and Substance Use Disorder treatment services for members on Washington medical plans

Classification of Mental Health and SUD treatment and access standard

Mental health and Substance Use Disorder treatment services are characterized as specialty services when provided by behavioral and/or mental health professionals. This means that you must be able to access mental health or substance use disorder treatment services within 15 business days according to Washington law.

How an enrollee can find in-network mental health and substance use disorder treatment and services in their service area

You can find in-network providers by visiting our Provider Directory, available online at or calling Customer Service at 1-800-711-4577 to get information about a mental or behavioral health provider’s participation with Providence Health Plan and your benefits.

Steps an enrollee may take if they cannot access services in the required timelines

If you are having trouble making an appointment please call 1-800-711-4577 to speak with an intake specialist who will help you identify your needs and, if needed, facilitate an individualized appointment search.

How enrollees may file a complaint with WA OIC

If you would like to file a complaint with the Washington state Office of the Insurance Commissioner you may contact them at or call 1-800-562-6900.

  • Disciplinary action for failure to meet network access standards (no action against Providence Health Plan) (link coming soon)
  • Washington Office of the Insurance Commissioner annual access standards and consumer complaints report (link coming soon)

Resources for persons experiencing a mental health crisis

Suicide Prevention Hotline
The Suicide Prevention Hotline
is 800-273-8255.
There is hope.

Emergency Resources
If this is an emergency
or you think you may
harm yourself, call 911.

Help Anytime
Call 800-711-4577 anytime
for confidential help.

Additional information regarding behavioral health services and resources are available to Providence Health Plan members via Live and Work Well. To access these resources, Providence Health Plan members sign into myProvidence located at From there, members click on the behavioral health link located on the benefits tab.