Dealing with an injury or health problem can be stressful, but getting an answer doesn't have to be. Our registered nurses are available 24/7 and are ready to listen and recommend your best course of action. If you're not feeling well and are unsure whether or not to seek medical care, stop worrying and start dialing for around-the-clock advice and answers to health-related questions.
How it works
- Call 800-700-0481 or 503-574-6520
- Have your member number available
This service is available exclusively to Providence Health Plans members. If you are experiencing a medical emergency, please call 911.
What to expect
When you call ProvRN, our registered nurses will listen to you explain your symptoms and help you figure out next steps for care. It's free and available anytime you need it.
An intake specialist will ask a few initial questions, and if a nurse isn’t immediately available you will receive a call back just as soon as one is available.
When to call
Providence nurses are ready to listen to your health concern and recommend your best course of action. If you're not feeling well, but you're unsure whether or not to seek medical care stop worrying and start dialing.
ProvRN isn't only for when you're ill; we care, too, about keeping you and your family healthy. Call us with general health questions or to ask about a health story that ran on the evening news. Sometimes, you just need to bounce a health question off someone, and our nurses are here to listen and provide answers.
ProvRN can save you time and money
ProvRN can help you get the right care the first time. Our nurses will let you know the best place to get care – or if you even need to see a physician. Depending on your situation, treatment options may include home care, follow-up care with your primary care provider, or a trip to immediate care or the emergency department. Don't waste precious time and money guessing – call ProvRN 24 hours a day, seven days a week, to help you get answers, and the care that's right for you and your family.
ProvRN gets thumbs up from members
See what our members are saying about ProvRN:
- 93 percent are very satisfied or satisfied with ProvRN overall.
- 98 percent would use ProvRN again.
- 97 percent would recommend ProvRN to others.
Source: The Myers Group, 2016 Nurse Line Call Satisfaction Survey
This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits and/or copayments/coinsurance may change on January 1 of each year.
Providence Medicare Advantage Plans is an HMO, HMO-POS, and HMO SNP plan with a Medicare and Oregon Health Plan contract. Enrollment in Providence Medicare Advantage Plans depends on contract renewal.
Website is current as of 11/27/2017