When and where to get care

Accessing the care you need in the appropriate venue will save you time and money. That’s why it pays to know your options.

Locations for care overview (PDF)

Providence Express Care

A variety of Express Care options enable you to get care how and when you want. Express Care visits are covered in full for PEBB Statewide and Providence Choice members.  

Providence Express Care retail clinics

For same-day office visits to a retail clinic in the Portland metropolitan area

Providence Express Care Virtual

For online virtual visits with secure video and audio.  

Express Care Web-direct visit

For diagnosis and treatment plan without a face-to-face visit – just fill out an online health questionnaire and, within an hour, a provider will email you back.  Learn more about Express Care Web-direct visits. 
This service is available to Oregon-based members who are established Providence Medical Group patients.

Primary care

Non-urgent care typically scheduled in advance with your primary care provider or medical home (i.e., routine, preventive and/or follow-up care and/or care for an ongoing issue).

Urgent care

Urgent care is treatment needed for an illness or injury that requires immediate medical attention even though it's not life threatening.  

Some conditions for which urgent care would be appropriate include:

  • Minor cuts or burns
  • Ear, nose and throat infections
  • Sprains or strains
  • Stomach aches
  • Headaches or dizziness

Many urgent or immediate care clinics open early, close late and have weekend hours.


An emergency is an accident or sudden unexpected illness that needs to be treated right away or it could result in loss of life, serious medical complications or permanent disability.

Examples of emergency medical conditions include:

  • Heart attack or severe chest pain
  • Loss of consciousness
  • Bleeding that does not stop
  • Severe abdominal pain
  • Stroke, sudden paralysis or slurred speech
  • Medically necessary detoxification

In an emergency, always seek medical care immediately. Go directly to the nearest emergency facility or call 911. You and your covered family members can receive emergency medical services anywhere, 24 hours a day, even when you're away from home.

When you’re not sure or need advice

Call your doctor's office if you’re unsure if care is needed. Even after office hours, a provider is always on call and can direct you to appropriate care.

Call ProvRN and get advice from a registered nurse. ProvRN is available 24 hours a day, 365 days a year. Call 503-574-6520 or 800-700-0481 (TTY: 711).