Health engagement model FAQs

The following are answers to frequently asked questions about PEBB's health engagement model (HEM).


Q. What do I have to do as a HEM participant?

A. HEM participants need to complete:

  1. A confidential personal health assessment. The personal health assessment, also referred to as a PHA, is online, in myProvidence.
  2. Two health-improvement activities. What qualifies as a health improvement activity is nearly limitless. You can:


Q. What is the personal health assessment?

A. The personal health assessment is a confidential online health survey. You answer questions about your health and lifestyle. After you complete the assessment, you'll receive a summary of your health status. You’ll also receive a personal action plan for maintaining or improving your health and minimizing any potential health concerns.


Q. What is Providence Health Plan's role in the HEM?

A. Providence partners with PEBB to provide wellness tools, educational resources and support for HEM participants.


Q. How do I get started?

A. Log in to myProvidence. If you haven’t already, choose “Register” and follow the prompts to activate your free personalized account.


Q: I'm not a Providence Health Plan member, but I am using myProvidence to take the personal health assessment. Are there steps I need to take?

A. Yes. Register for a myProvidence account by visiting myProvidence.com and select the blue "Register" button. On the Registration Form, check the second box next to "I have a special access code." Contact your PEBB Member Services if you require an access code.


Q. What if I don't have an email address to register for a myProvidence account?

A. Free email addresses are available. If you need an email address, request an email account from a service such as Google (Gmail) or Yahoo. They are available at no cost to you.


Q. Once I'm logged in to myProvidence, how do I access the personal health assessment?

A. On the green Personal Health Assessment banner, select the blue "Go now" button. Or, on the left, select the personal health assessment link.


Q. Whom can I contact for technical assistance?

A. Call the myProvidence Help Desk at 877-569-7768 (877-5MY-PROV), Monday through Saturday between 7 a.m. to 8 p.m. or Sunday between 8 a.m. through 8 p.m.


Q. I took the personal health assessment last year. Do I need to take it again?

A. Yes. If you are participating in HEM this year, you'll need to complete the personal health assessment again between September 1 and October 31.


Q. Who needs to complete the personal health assessment?

A. Principal subscribers who enrolled in the HEM must complete the personal health assessment. Spouses or domestic partners, dependent children, COBRA enrollees and retirees are not required to complete the assessment.


Q. How can I tell if I completed the personal health assessment?

A. Log in to myProvidence. If the personal health assessment banner is green, you have not completed the personal health assessment. If the banner is purple, you have successfully completed the assessment. It is a good idea to double-check and print your completion certificate for your records by October 31.


Q. How do I print my completion certificate after I've completed the personal health assessment?

A. Log in to myProvidence. On the purple banner, select the “View Now” button. You’ll be taken to the first page of the personal health assessment. Your status should display 100 percent complete. Click the “Jump to Section” drop down box and select the Personal Health Assessment report. On the right side of your screen, click the “View” and “Print Options” and select “Certificate of completion”; then select “View/Print.”


Q. How long does it take to complete the personal health assessment?

A. Approximately 15 minutes. You can take it all at once, or you can save your answers in progress and return to the assessment at a later time. Just be sure to click "Next" after answering questions in Section 11 – the Biometrics page. After selecting Next on this page, you’ll be taken to the PHA certificate of completion. Print your completion certificate for your records.


Q. Does anyone see my personal health assessment answers?

A. That’s up to you. Individual results are for your information only unless you decide to share them. When taking the assessment, you will answer a question about whether you would like to share your information with your provider or a Providence representative (e.g., a Providence Health Plan nurse care manager or a health coach). . If you choose to share your information, you may be contacted. If you answer no, neither Providence Health Plan nor your provider will receive health information that identifies you. Neither PEBB nor your employer ever sees identifiable, individual results. Please note: Providence care managers sometimes contact members as a result of claim information; these calls are not connected to the personal health assessment.


Q. What does PEBB receive from my participation in the personal health assessment?

A. During the campaign, PEBB will receive a list that includes your name and completion date to confirm your participation. PEBB never sees identifiable, individual results. Once the campaign ends PEBB receives a de-identified aggregate report from Providence Health Plan. The report includes the results of everyone together, with no identification of individuals by name or answers. The report includes collective information about the overall health of PEBB's total population.


Q. Can I change my responses after I complete my personal health assessment?

A. Yes. You can update your answers at any time. This will not affect your completion status. In the reporting area, you’ll see the additional dates that you accessed the assessment.


Q. What do I gain by participating in HEM?

A. There are two main benefits of HEM participation:

  1. Knowledge: You benefit by knowing more about your current health status and possible health risks. 
  2. Financial: If you complete your health assessment by the deadline set by PEBB, you receive a monthly financial incentive and you'll have a lower health plan deductible. 

NOTE: Members who choose not to participate in HEM will:

  1. Have a higher health plan deductible 
  2. Not receive the monthly financial incentive


Q. What if I participate in the HEM but my health status doesn’t change? Does PEBB – or any future employers – penalize me or deny my medical coverage?

A. No. You will not be penalized nor will you lose coverage if your health doesn't change.

NOTE: The goal of the HEM is to help you learn about your health and, hopefully, become healthier. We encourage you to commit to your health: understand it, set goals to improve it and take action. We all benefit with a healthier PEBB population.