Know where to go when you need care

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preventivePrimary and preventive care

Preventive care may include physical exams, shots, lab tests and other types of screenings. Preventive care can help you understand your health. It can also help stop  problems before they become more serious. It's much easier to prevent health problems rather than to try to fix them later. Learn more about how your primary care provider can help you stay healthy.

Where to go:

If you haven't already, learn how to find a primary care provider.

""On-demand or same-day care

You might have a minor health issue, like a cold or pink eye, and want to get care the same day. You can visit a Providence Express Care clinic or go online with Providence Express Virtual.

Providence Express Care clinics are located all around the Portland area and open 7 a.m. to 7 p.m. or 8 a.m. to 8 p.m. Find a time that works for you and make your appointment online.

Providence Express Care Virtual lets you talk to a Providence provider using your tablet, smartphone or computer. They can treat common problems like:

  • Cold and flu
  • Rashes
  • Pink eye
  • Urinary tract infections (UTI)
  • Cuts and scrapes

Where to go:

urgentUrgent and immediate care

Some things may not be an emergency. You still might need care right away, though. Urgent care is treatment you need right away for something that is not life threatening, but you cannot wait for a doctor's office appointment. 

Here are some examples:

  • Minor cuts or burns
  • Pain in your ear, nose and throat
  • Possible broken bones
  • Sprains or strains
  • Stomach flu
  • Headaches or dizziness

Where to go:

Hours and services may be different from one facility to another. You should call ahead to find out: Is an appointment necessary? What is the average wait time? How late are walk-in appointments accepted?


Emergency care

An emergency means that you think your life will be in danger if you don’t get help right away. Here are some examples:

  • Broken bones
  • Stomach pain
  • Stroke (symptoms include loss of speech, weakness, loss of feeling in one side of your body)
  • Chest pains
  • Loss of consciousness 
  • Bleeding that won't stop 
  • Mental health crisis that could harm you or someone else

In an emergency, go to the hospital right away. You can also call 911. Emergency rooms are open 24 hours a day. You can get emergency medical care anywhere in the United States.

Where to go:
Go directly to the nearest hospital or call 911. 

""Not sure?

Call your doctor's office if you are not sure what to do. Your doctor or an on-call doctor is always available. They will tell you what to do. They can also tell you where to go for the most appropriate care.

You can also call ProvRN for free nurse advice, 24-hours a day, seven days a week. Registered nurses help you figure out your next steps for care. Call ProvRN: 1-800-700-0481 (TTY: 711).