Obtaining care during a disaster

If you need health care during a disaster and you cannot access an in-network provider, you may obtain care from an out-of-network provider. Providence Medicare Advantage Plans will cover services rendered by out-of-network providers during a disaster at in-network costs. This coverage is available regardless of the type of plan you are enrolled in. You may not need prior approval from Providence Medicare Advantage Plans to receive out-of-network care during a disaster.

If you have prescription coverage, Providence Medicare Advantage Plans will also cover, at in-network cost, any prescriptions that you fill at an out-of-network pharmacy during a disaster.

A disaster is an event that occurs in a specific geographic location. An event qualifies as a disaster if:  

  • The President of the United States declares the event to be an emergency or disaster under the National Emergencies Act or the Stafford Act,
  • The Secretary of the Department of Health and Human Services declares it to be a public health emergency under the Public Health Service Act, or
  • The Governor declares it to be an emergency or disaster

If you aren’t sure of the status of a disaster, please visit https://www.fema.gov/disasters.

Your health care provider will need to bill Providence Medicare Advantage Plans for any care you receive during the disaster. They must do this regardless of the status of their contract with Providence Medicare Advantage Plans. 

Depending on the severity of the event, there may be a delay in the time it takes to process your claims. If a delay occurs, you will be notified by mail.

If you have questions or concerns, please call Providence Medicare Advantage Plans customer service at 1-800-603-2340 or 503-574-8000; TTY: 711. Someone is available to take your call between 8 a.m. and 8 p.m., seven days a week (Pacific time).