As a Providence Medicare Advantage Plans member, take advantage of these extra values and discounts to get the most from your health care dollar, while staying active and healthy!
Your health and well-being are important to us. That's why we offer a no-cost fitness center membership to all of our members through the Silver&Fit® Program.
The Silver&Fit Exercise and Healthy Aging Program benefits include:
- No-cost access to a fitness club or exercise center
- Fitness Center group exercise classes designed specifically for older adults, where offered
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The option to work out at home, if you are unable to attend a participating fitness center, using up to two home fitness kits per benefit year (22 to choose from)
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Healthy Aging materials (online or DVD)
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The Silver Slate® quarterly newsletter (online, by email, or mail)
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Silver&Fit Connected!™, a fun and easy way to track exercise at a fitness center or through a wearable fitness device or app and earn rewards*
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Other web tools like a fitness center search, online classes, challenges and more
* Rewards subject to change; purchase of wearable fitness device or app is not included in the Silver&Fit program.
The Silver&Fit Program is provided by American Specialty Health Fitness, Inc. (ASH Fitness), a subsidiary of American Specialty Incorporated (ASH). Silver&Fit, The Silver Slate and Silver&Fit Connected! are registered trademarks of ASH, and used with permission herein. All programs and services are not available in all areas.
This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits may change on January 1 of each year.
Live on-demand provider visits − No appointment necessary
Get health care via your smartphone, tablet or computer without an appointment.
Using Express Care Virtual, you’ll have a live, secure and confidential visit with a Providence nurse practitioner or doctor using video and audio.
Get a diagnosis and treatment recommendation for common health concerns, such as:
- Sinus, ear and eye infections
- Cough, cold and flu
- Rash and joint issues
You can also refill prescriptions and get follow-up care.
Express Care Virtual is available at no cost for Providence Medicare Advantage Plan members, 8 a.m. to midnight (Pacific time), seven days a week.
Learn more and create a free account ›
This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits may change on January 1 of each year.
Whether you’d like to increase your activity level, reduce stress, improve your eating habits, lose weight, quit tobacco or just feel better every day, a Providence health coach can help. We’re here to remove barriers, support your efforts, motivate you when you need a nudge and be a resource on your journey to a healthier, happier you.
The Providence health coaching program provides:
- 12 one-on-one health coaching sessions per year
- Personalized goal setting with manageable steps
- Programs designed to empower you to lose weight, improve your diet, manage stress, exercise or stop using tobacco
- Guidance to help you identify and take action toward healthier lifestyle and behavior choices
- Access to condition specific educational materials
For more information on the Providence Health Coaching Program, members can call 888-819-8999 or 503-574-6000 (TTY: 711) to get started or sign up here.
This information is not a complete description of benefits. Contact the plan for more information. Limitations,
copayments, and restrictions may apply. Benefits may change on January 1 of each year.
Looking for a class to put the kibosh on your stress or to help you learn to cook healthier? Time to quit smoking or give yoga a shot? From grief support to weight and pain management, we offer a host of classes that will enhance your life and broaden your horizons.*
In addition to health education classes, Providence Health & Services offers a variety of lectures, health screenings, support groups and more.
How to enroll
To enroll in a class, please contact the Providence Resource Line at 503-574-6595 or 800-562-8964 (TTY: 711) 8 a.m. to 6:30 p.m., Monday through Thursday, and 8 a.m. to 5:30 p.m. on Friday (Pacific time).
Reimbursement may be available for classes taken through participating facilities. To receive reimbursement, you must fill out and submit the reimbursement form (PDF).
More information
For more information on classes available through Providence Health and Services or other participating facilities, please call:
503-216-5641 (TTY: 711) − Health Education Services class hotline, 8:30 a.m. to 5 p.m. (Pacific time), Monday through Friday
Members may also call:
503-574-8000 or 1-800-603-2340 (TTY: 71)1 – Providence Medicare Advantage Plans Customer Service Team, 8 a.m. and 8 p.m. (Pacific time), seven days a week
* Most Providence Medicare Advantage members are given a $500 annual allowance for these health and wellness classes. Please contact customer service for specific benefit information.
This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits may change on January 1 of each year.
Dealing with an injury or health problem can be stressful, but getting an answer doesn't have to be. Our registered nurses are available 24/7 and are ready to listen and recommend your best course of action. If you're not feeling well and are unsure whether or not to seek medical care, stop worrying and start dialing for around-the-clock advice and answers to health-related questions.
How it works
- Call 800-700-0481 or 503-574-6520 (TTY: 711)
- Have your member number available
If you are experiencing a medical emergency, please call 911.
What to expect
When you call ProvRN, our registered nurses will listen to you explain your symptoms and help you figure out next steps for care. It's free and available anytime you need it.
An intake specialist will ask a few initial questions, and if a nurse isn’t immediately available you will receive a call back just as soon as one is available.
When to call
Providence nurses are ready to listen to your health concern and recommend your best course of action. If you're not feeling well, but you're unsure whether or not to seek medical care stop worrying and start dialing.
ProvRN isn't only for when you're ill; we care, too, about keeping you and your family healthy. Call us with general health questions or to ask about a health story that ran on the evening news. Sometimes, you just need to bounce a health question off someone, and our nurses are here to listen and provide answers.
ProvRN can save you time and money
ProvRN can help you get the right care the first time. Our nurses will let you know the best place to get care – or if you even need to see a physician. Depending on your situation, treatment options may include home care, follow-up care with your primary care provider, or a trip to immediate care or the emergency department. Don't waste precious time and money guessing – call ProvRN 24 hours a day, seven days a week, to help you get answers, and the care that's right for you and your family.
ProvRN gets thumbs up from members
See what our members are saying about ProvRN:
- 93 percent are very satisfied or satisfied with ProvRN overall.
- 98 percent would use ProvRN again.
- 97 percent would recommend ProvRN to others.
Source: The Myers Group, 2016 Nurse Line Call Satisfaction Survey
This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits and/or copayments/coinsurance may change on January 1 of each year.
Access your medical history, claims and benefits information, self-help tools, online bill payment options and more with myProvidence. Secure online access means your information is safe and available to you anytime, anywhere. Use myProvidence to conveniently manage your health and keep all your information at your fingertips.
Register or login at myProvidence.com.
We have contracted with Matrix Medical Network to offer a 60- to 90-minute home visit for Providence Medicare Advantage Plans members. A licensed and board-certified nurse practitioner will conduct a limited physical exam and will do a complete review of prescription and over-the-counter medications. Your health history will also be reviewed and recommendations made for preventive care.
After the visit, you will receive a Personal Health Summary detailing your health information in one comprehensive document. Matrix will mail a similar summary to your primary care provider. If a developing issue is identified during the visit, the nurse practitioner will immediately reach out to the primary care provider for further care.
There is no cost to Providence Medicare Advantage Plans members for the in-home visit. To set up an appointment with a Matrix nurse practitioner, call 1-888-912-8414, 8 a.m. to 8 p.m., Monday through Friday (Pacific time).
This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits and/or co-payments/co-insurance may change on January 1 of each year.
My Advocate® connects Providence Medicare Advantage Plans members to additional healthcare savings through a variety of government and community programs such as Medicare Savings Programs (MSPs), Extra Help (Low Income Subsidy) and others. My Advocate has been helping members achieve healthy living within their financial means for 17 years. This service is provided at no cost to Providence Medicare Advantage Plans members.
How can My Advocate help me?
Through one-on-one phone calls, letters and online tools, My Advocate provides information on various government and community programs. If it appears you may qualify for a program, a professional Advocate will assist you through the application process. They keep open and trusted relationships with members and government agencies alike. Some of the programs and services My Advocate can help you apply for and enroll in include:
- Medicare Savings Programs
- Prescription drug discounts
- Assistance with utility bills
- Home repair
- Caregiver services
- Nutrition assistance
- Scheduling doctor appointments
- Disease education
If you would like to learn more about how My Advocate can help you, contact them at 1-877-461-0415, 9 a.m. to 6 p.m., Monday through Friday (Pacific time).
Medicare has neither reviewed nor endorsed this information.
Providence Health & Services has a wealth of additional information and resources available to Providence Medicare Advantage Plans members on a variety of topics, including:
Services for older adults
Senior housing and day centers
Providence Health & Services resources
Medicare has neither reviewed, nor endorsed this information.
Our exclusive partnership with the LifeBalance Program gives Providence Medicare Advantage Plans members access to discounts on travel (including cruises, hotels and airfare), sporting events, live music, theater, movies, skiing, amusement parks and much more.
Who is eligible?
All Providence Medicare Advantage Plans members are eligible to utilize LifeBalance discounts at no additional cost.
How to access discounts
All program discounts are listed at LifeBalanceProgram.com! Members must create a free LifeBalance account to access discount information. Once you have established your account, you can use the website to search for program discounts and redemption instructions.
Questions?
Contact LifeBalance Customer Service
503-234-1375 or 1-888-754-5433
www.LifeBalanceProgram.com
Medicare has neither reviewed nor endorsed this information.
We think it’s important for you to have alternatives when it comes to the kind of care you receive, which is why we partner with ChooseHealthy™ to offer discounts on acupuncture, chiropractic care, massage therapy and dietitian services. You and your qualified dependents can take advantage of these discounted services by selecting from the ChooseHealthy™ network of providers. By partnering with a ChooseHealthy provider, you receive a 25 percent discount off of the participating provider’s usual and customary fees.
ChooseHealthy
877-335-2746, Monday – Friday, 5 a.m. to 6 p.m. (Pacific time)
www.choosehealthy.com/providence
Providence Medicare Advantage Plans has partnered with the following hearing aid providers to offer discounts to our members.
Just show your member identification card and receive discounts with any of these providers. Discounts vary by provider. Please contact the provider in your area for specific discount information. Make sure to tell them you are a member of Providence Medicare Advantage Plans.
National providers
HearPO
Providers available nationwide.
Call 1-888-HEARING (1-888-432-7464) or visit www.hearpo.com.
TruHearing
Call 1-877-253-4040 or visit www.truhearing.com to find the nearest provider.
Medicare has neither reviewed nor endorsed this information.
As a Providence Medicare Advantage Plans member, you have access to discounts through TruVision.
TruVision
877-315-2020
www.truvision.com
Providence Lifeline Medical Alert gives individuals of all ages access to personal support and emergency assistance 24 hours a day, seven days a week. It's ideal for those recuperating at home from illness or surgery and for the elderly or physically challenged who want to remain and live more independently in
their own homes.
How it works
Lifeline subscribers can press a lightweight, waterproof call button, worn around their neck or on their wrist, whenever they need assistance. The button activates a small in-home unit called a communicator. An emergency response associate responds immediately and helps determine what kind of help is
needed. Depending on the need, the emergency response associate may call an ambulance or a neighbor for assistance. The communicator can also be activated through an auto alert fall detection technology.
What it costs
The lifeline program requires a one-time installation fee and monthly charge. Please contact Providence Lifeline for more information at 503-476-3013 or 800-645-3244.
Medicare does not cover the cost of Lifeline services. Medicaid may pay for Lifeline service if you qualify; please discuss with your case manager. Lifeline does offer financial assistance for subscribers who do not have the ability to pay.
Medicare has neither reviewed nor endorsed this information.
If you are a member of Providence Medicare Advantage Plans but you do not have prescription drug coverage with your medical plan, you are eligible to receive discount prescription drugs by presenting your member identification card to your pharmacist. Savings on most prescriptions are available at participating pharmacies.
How it works
You must present your member identification card to the pharmacist at the time of purchase. Members must be currently eligible.
Participating pharmacies
Locate a participating pharmacy near you in the provider/pharmacy directory.
You can also have a list mailed to you by calling customer service at 503-574-8000 or 1-800-603-2340 (TTY: 711), 8 a.m. to 8 p.m. (Pacific time), seven days a week.
The pharmacy network may change at any time. You will receive notice when necessary.
Medicare has neither reviewed nor endorsed this information.