myProvidence User Agreement

Providence Health & Services (called "Providence" below) offers personalized, interactive tools to help you manage your health care through the myProvidence site.

Providence has published this User Agreement to inform Users of their rights and responsibilities in using the myProvidence website. Please read this User Agreement carefully. If you have any questions about this User Agreement, please contact customer service.

We encourage you to review this User Agreement regularly as you use myProvidence.

1. Services Available through myProvidence
A variety of information and communication services are made available through myProvidence. All of these services require registration, and access to some services are available only to Providence Health Plan (PHP) members, to patients of Providence physicians, to persons listed as the "responsible party" on Providence hospital bills or individuals with other defined relationships with Providence.

2. Registration to Use myProvidence
You may become a registered User by completing the myProvidence registration process and agreeing to comply with this User Agreement. Creating an account for, signing on as or pretending to be another person constitutes a material breach of this user agreement. (Note: this does not restrict authorized use of the "Family Access" feature on the website or the creation of accounts by individuals with full Power of Attorney relationships.)

Some content on this site may not be suitable for use by children under 12 without parental supervision.

3. Termination of Account
A User's account may be terminated by Providence under the following circumstances:

  • Upon request of the User.
  • In case of a misrepresentation by the User in registering.
  • For violation by the User of this User Agreement or another applicable policy.
  • In case the User no longer meets the qualifications for registration.
  • Upon the termination or shutdown of myProvidence for any reason.

4. Personal Information Collection and Use
Providence understands that the privacy of your information is important. Please note that personal information collected by Providence Health Plan, Providence hospitals and clinics is subject to separate notices of privacy practices. For information about how personal information collected is used by Providence, please review our Notices of Privacy Practices:

5. User Responsibilities
myProvidence is intended to help you manage key aspects of your care online, but we need your help to make it work well. We also need you to be responsible for doing your part to protect your personal information, to understand that the educational information and materials made available through the Providence website are not and do not include medical advice and the materials are not designed or intended to address your personal health condition or issues.

Users therefore must be responsible for the following:

5.1. Be an Informed User
Please read this User Agreement carefully. We need your help in making myProvidence a safe and effective tool and protecting it against misuse. Your violation of this User Agreement is grounds for suspension or termination of your myProvidence account.

5.2. Maintain and Protect Your Own Equipment
myProvidence is intended to be accessible and all content available through commonly used, standard commercial Web browsers operating on standard personal computers, through standard commercially available Internet access. The quality of content presentation and download speeds may vary depending on the software, equipment and Internet connections used.

You may be able to use devices other than a personal computer to access myProvidence, such as personal digital assistants ("PDAs"), cell phones or other devices. If you do choose to use another kind of device to access myProvidence, you must be responsible for protecting it in accordance with this User Agreement. Any requirement for personal computer protection in this User Agreement applies equally to any other device you may use to access myProvidence.

  • Providence does not provide any software, equipment or Internet connections. You are solely responsible for providing all software, computer equipment and other hardware and Internet connections necessary to access myProvidence.
  • Providence cannot log you off your computer or protect your personal computer against unauthorized access. You are solely responsible for protecting the personal computers or other devices you use against unauthorized use to access your account.
  • Your personal computer may store and automatically upload your user name and password for account access. You may also download information from myProvidence to your personal computer. If someone else uses your personal computer, he or she may be able to use these functions to gain access to your account or personal information. Whenever you are done using myProvidence you should log off. You should not leave your computer unattended when it is logged on to myProvidence when someone else may be able to view the screen or use the computer. If you leave a myProvidence session logged-in when someone else can see your computer screen or use your computer, he or she may be able to gain access to your account or personal information.
  • If you use a personal computer or other device provided by or shared with your employer, parent, spouse, roommate or other person, that other party may have the legal right to view all information stored on it. Providence cannot prevent or be responsible for such activities. If you use a personal computer or other device which another person has the legal right to control, you access your myProvidence account at your own risk.
  • Computer viruses, worms, spyware and other malicious software on your computer can be used to gather passwords and personal information from that computer, often without the user's knowledge. Providence cannot prevent or be responsible for detecting or removing malicious software on computers you use to access myProvidence. Affordable antivirus and antispyware software is readily available for personal computers. You should maintain and regularly use current antivirus and antispyware software on any personal computer you use to access myProvidence.
  • Unauthorized individuals ("hackers") and malicious software can sometimes gain access to computers through Internet connections, unless the computer has a working firewall. Unauthorized access of this kind may not be easily detected and may allow passwords and personal information to be gathered without the computer user's knowledge. Providence does not provide and cannot be responsible for implementing a firewall for your computer. Firewall software is standard on many personal computers and affordable firewall software for personal computers is readily available. You should maintain a working firewall on any computer you use to access myProvidence.
  • Computer criminals may sometimes send emails which appear to come from legitimate organizations. These emails typically ask you to log on to a website using a link in the email, and enter some personal information to "verify," "correct" or "update" your account, or something similar. This practice is known as "phishing," and is intended to get personal information from unwary users to use for identity theft and other fraud.

In order to avoid the threat of phishing, Providence will never send you unsolicited emails that include a link to a Providence website where you will be asked to provide personal information. If you receive an email that claims to be from Providence, which includes a link to a website which appears to be operated by Providence, or by any party on behalf of Providence, and which asks you to provide personal information, please do not provide that information.

If you receive any suspicious email which claims or appears to be from Providence, please notify us by calling the Providence Integrity Line at 888-294-8455.

5.3. Protect Your Password
  • Access to your account and to personal information about you is password-protected. If your password is easy to guess, or if you share your password or someone else sees or steals it, someone else may be able to get access to your account. Please use a strong password, and protect it from other people.
  • Providence relies upon your password in allowing access to your account and cannot prevent unauthorized access if your password is compromised. You are responsible for all activity taking place under your password unless we have been notified that it is compromised. Please notify us at once if you believe your password has been compromised, and we will help you change it. You can contact us about possible password compromise at the Providence Integrity Line, 888-294-8455.

5.4. Do Not Provide Third Party Services
You are not permitted to use myProvidence to provide or support informational, educational, messaging or other services to other parties. The information and services made available by and through myProvidence are for personal use only, by individuals who have registered for myProvidence. Use of myProvidence may not be sold, licensed, loaned to otherwise transferred, permanently or temporarily, by a registered user to any other party.

5.5. Do Not Distribute Copyrighted Materials for Commercial Use
Most of the information and materials made available by and through myProvidence is copyrighted and owned by Providence or other parties. You may use this information and materials for your own personal use, and may make limited use of it for nonprofit educational purposes to the extent permitted by law. You may not sell or modify any information or materials obtained from myProvidence or reproduce, display, distribute or otherwise use it in any way for any public or commercial purpose. Use of information or materials obtained from myProvidence on any other website or in a networked environment is prohibited. You must retain all copyright and other proprietary notices contained in the original information or materials on any copy you make of such material.

5.6. Do Not Abuse myProvidence Services
myProvidence is provided for your convenience and educational use. In order to keep these services working efficiently and appropriately, you are not permitted to:

  • Use any other person's user name or password.
  • Use myProvidence in any way that could damage, disable, overburden, or impair myProvidence or interfere with any other party's use of myProvidence.
  • Attempt to gain unauthorized access to any information, documents, records, accounts, devices, systems or networks connected to myProvidence through hacking, password cracking, IP spoofing or any other means.
  • Use myProvidence messaging services or other functions to upload or distribute files into myProvidence that contain viruses, Trojan horses, worms, spyware, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage electronic data or the operation of any device or software.
  • Use myProvidence messaging services or other functions for any personal commercial use, surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).
  • Use myProvidence messaging services or other functions to defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
  • Use the myProvidence messaging services or other functions to publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information.
  • Use the myProvidence messaging services or other functions to upload, or otherwise make available, files or messages that contain images, photographs, movies, music, software or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws or rights of privacy or publicity, without the legal right to do so.
  • Use the myProvidence messaging services or other functions to advertise or offer to sell or buy any goods or services for any business purpose, except as part of online transactions offered through myProvidence.
  • Restrict or inhibit anyone else from using myProvidence.
  • Harvest or otherwise collect information about other individuals, including email addresses and personal information.
  • Link to, frame or use any trademark, logo or other proprietary information on myProvidence without Providence's express written permission.

5.7. Make Prudent Use of User Forums and Message Boards
If you publish personal or other sensitive information in a User Forum or Message Board, it will be available to other individuals on that User Forum or Message Board. The inappropriate use or disclosure of information by User Forum and Message Board participants is prohibited by the policies which apply to them, but Providence cannot control or prevent the use of information by participants outside of the User Forum or Message Board. Providence is not responsible or liable for the use or disclosure or any personal information published in a User Forum or Message Board, by any individual who is not acting as a Providence agent or employee.

6. Health and Medical Educational Information
The myProvidence site is used to publish information about health issues and general medical care options to help educate users and increase public awareness. Some of this information is provided by parties other than Providence, and Providence may provide links to third party websites for this purpose.

6.1. Information Is Not Medical Advice or Personal Health Information
All information and links to information websites provided by or through myProvidence are for educational purposes only. You are responsible for your understanding and use of all information.

6.2. Information and Links are Not Necessarily Endorsed
The fact that information is published or a link provided by myProvidence does not mean that the views and opinions expressed therein are necessarily shared by Providence. Providence seeks to link only to trustworthy, valuable websites, but provides website links for your convenience only. A link to a website does not constitute an endorsement of the linked site, its content, or any party affiliated with the linked website. Providence makes no warranties or representations, express or implied, about the accuracy, completeness, currency, relevance, appropriateness, or availability of any linked site, the information contained in them, or any products or services they offer. Providence shall not be liable, directly or indirectly, for any damages, losses or harm incurred in connection with the use of a linked website. Providence is a ministry of the Roman Catholic Church and does not recommend, endorse or promote any medical procedures or interventions which are prohibited by the Ethical and Religious Directives for Catholic Health Care Services.

6.3. Information Is Not Guaranteed
While Providence seeks to provide useful, high-quality information through the myProvidence website, Providence cannot guarantee that any information is accurate, complete, current, error-free, or free of viruses, worms or other malicious software. Information is provided "as is," without warranties of any kind, express or implied, including but not limited to warranties of fitness and suitability for any particular purpose.

6.4. Jurisdictional Limitation of Use
The myProvidence website originates and is intended for use in the United States. Providence does not claim that any information or materials on this website is appropriate or may be used outside of the United States. Access to information or materials may not be legal by certain persons or in certain countries. If you access the site from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

7. Communications
7.1 Electronic Communications
When you visit or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

7.2 Secure Messaging
Secure messaging is an encrypted Web-based communications process, which offers greater security than conventional email. Secure messaging is supported by standard commercial Web browsers operating on standard personal computers, through standard commercially-available Internet access.

Secure messaging is not a substitute for in-person consultation and examination and may not be used to establish a new physician-patient relationship or for emergency communications. If you have reason to believe there is a medical emergency please call "911" or your other applicable emergency number at once.

Providence provides multiple secure messaging options from within the myProvidence portal. Portal members may receive non-secure email notifications when secure messages are have been delivered within myProvidence.

Providence may add or remove the ability for portal members to contact Providence staff and departments via secure email at any time. Access to some secure email services may require an established relationship with Providence.

8. Changes to this User Agreement
Providence reserves the right to change this User Agreement from time to time. We will make reasonable attempts to notify you of changes we think may be important to you by email. Providence reserves the right to make changes to our site, policies, and this User Agreement at any time. All changes will be effective when published unless a different effective date is specified. Your continued use of myProvidence services after we have posted a change to this User Agreement will be considered your consent to the change.

9. Services Availability and Limitations
Providence will attempt to keep the Providence site available at all times, but availability may be interrupted from time to time for maintenance, repair, upgrade or other activities, due to technical problems, or due to natural disaster or other emergency. Providence is not responsible for and cannot control the availability of third party communications services necessary to connect to the Providence site.

10. Digital Millennium Copyright Act ("DMCA") Provisions
Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed by a use of myProvidence may report an alleged infringement to Providence by following the relevant provisions of the Digital Millennium Copyright Act of 1998 (the "DMCA") rights, by sending Providence's authorized agent a notification of alleged infringement that satisfies the requirements of the DMCA. Upon receipt of a satisfactory notice of alleged infringement Providence will promptly investigate the allegations, and respond appropriately, including removal of or blocking access to allegedly infringing content.

10.1. If you are affected by the removal or blocking of allegedly infringing content
If you are affected by the removal or blocking of allegedly infringing content which you in good faith believe has been removed or blocked in error, you may send a counter notification to Providence. Upon Providence's receipt of a counter-notification that satisfies the requirements of DMCA, Providence will provide a copy of the counter notification to the person who sent the original notification of alleged infringement and will follow the DMCA's procedures with respect to a received counter notification.

10.2. DMCA notifications
DMCA notifications of alleged infringement and counter-notifications may be sent to Providence Health & Services, Department of Legal Affairs, 1801 Lind Avenue SW, Suite 9016, Renton, WA 98057-9016

10.3. Lawsuits regarding alleged copyright infringement
Providence will not be a party to any disputes or lawsuits regarding alleged copyright infringement.

11. Limitation of Liability
To the greatest extent permitted by law, Providence's liability to any person for any claims, losses, damages, harm or costs arising from or pertaining to the use, operation or functioning of the Providence site, whether arising from or pertaining to breach of contract, tort (including negligence), warranty or any other legal theory, shall be limited to the person's direct monetary damages and shall not include any indirect, special, incidental, non-economic, consequential, punitive or exemplary damages (including but not limited to damages related to delays, loss of data, interruption of service, loss of privacy, reputational or physical harm), even if Providence has been advised of the possibility of such damages.

12. Dispute Resolution
These Terms of Use shall be interpreted consistently with federal law applicable to the parties, including but not limited to HIPAA, provided that state law issues shall be exclusively interpreted according to the laws of the State of Oregon, without regard to choice of law principles. Jurisdiction and venue for any dispute arising from or pertaining to these Terms of Use shall be in the Circuit Court of the State of Oregon for Multnomah or the U.S. District Court for the District of Oregon.

12.1. If any provision of this User Agreement is found to be invalid
If any provision of this User Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this User Agreement, which shall remain in full force and effect. No waiver of any of this User Agreement shall be deemed a further or continuing waiver of such term or any other term.

Contact Information:
Providence Health & Services, Department of Legal Affairs, 1801 Lind Avenue SW, Suite 9016, Renton, WA 98057-9016

If you have any questions about this User Agreement, please contact customer service.

Last updated: October 04, 2013