Frequently asked questions

What is a health coach?

Health coaches are credentialed health care professionals (including nurses, registered dietitians, social workers, licensed counselors, health educators and exercise physiologists) who coach members on evidence-based areas of wellness such as physical activity, nutrition, stress management, weight management, tobacco cessation and sleep. A coach also may be able to help you lower cholesterol, blood pressure and blood sugar.

How can health coaching benefit me?

A health coach is trained to help you set achievable goals, discover inner motivation, navigate challenges and build confidence to enable lasting behavior change. A coach can work with you and your doctor to develop a healthy lifestyle plan. 

How should I prepare for a coaching session?

During the initial coaching session, your coach will ask you questions to get to know you better and to learn about your current lifestyle habits. Together, you and your coach will come up with goals to achieve in the next 3-6 months. During the follow-up sessions, you’ll review your progress and explore any challenges that may have come up.

Be prepared to change your mindset. Throw out the expectation of being 100% perfect; challenges are going to come up. The key is to develop appropriate strategies and skills to work around the challenges.

What areas can I be coached on?

  • Weight management
  • Exercise
  • Nutrition
  • Stress management
  • Sleep
  • Tobacco cessation
  • Social support
  • Goal setting
  • Care navigation to health plan resources

Additional topic areas may include managing pre-diabetes, hypertension, high cholesterol and high triglycerides. 

What’s included in health coaching?

  • 12 one-on-one telephonic and/or online sessions
  • Access to self-paced online workshops
  • Access to online trackers to share with your coach
  • Health education resources

How many sessions are offered per year?

You’re allowed 12 telephonic and/or email-based sessions per year. Most telephonic sessions will last about 30 minutes. The frequency and type of sessions is based off of your preference. 

What is the Providence Health Coaching Diabetes Prevention Program (DPP)? 

The Providence Health Coaching Diabetes Prevention Program (DPP) is a yearlong, evidence-based lifestyle change program, designed for people with prediabetes and/or for those at high risk for type 2 diabetes. The program aims to achieve moderate weight loss by eating well and being active.

How is the Providence Health Coaching DPP different from the standard Providence Health Coaching Program? 

Providence DPP sessions are more frequent than our regular health coaching program; it offers up to 26 sessions (compared to our standard 12-session offering). DPP is also an education-based program that provides participants the knowledge and resources for losing and maintaining weight loss to prevent type 2 diabetes. Both coaching programs are based around setting achievable goals, discovering inner motivation and navigating challenges to build confidence to enable lasting behavior change. The standard program is ideal for members who already possess the knowledge on how to live a healthy lifestyle but ultimately need accountability. In both programs, a health coach can work with you and your doctor to develop a healthy lifestyle plan.

How much does health coaching cost?

Health coaching is free to eligible members.

How do I sign up for health coaching?

The first step to enrolling in the program is to participate in a phone screen by calling 888-819-8999 or 503-574-6000, or enrolling online. If you qualify for coaching, you’ll have the option of doing telephonic coaching, email coaching or both. 

Am I eligible?

Health coaching services are not available for all members. To determine program eligibility, please contact the health coaching program online using the form or call 888-819-8999 or 503-574-6000.