Manage enrollment

Welcome to Providence Health Plan. We appreciate your business and look forward to working with you. Here is information, including the enrollment and billing toolkit, to help administer your company’s health benefit program and help your employees make the most of their plan benefits and membership.

We are committed to helping you. If you have any questions or need assistance, please let us know.

Providence offers an online billing and enrollment tool so group administrators can easily manage their health benefits program. Within the tool, you can review eligibility, billing details, make payments, enroll new members, and terminate coverage.

Enrollment

Online
Use our online billing and enrollment tool to update group enrollment information.

Paper
If you prefer, paper enrollment forms are available to update group enrollment information. Completed forms can be submitted via email, fax or US Mail to your group services team. Please include group name and or number on all forms. For timely processing make sure the forms are legible and filled out completely.

Please remit this eligibility adjustment worksheet  (PDF) with any eligibility changes.

Billing

Note: Premium payments are due on the first of each month. Delinquency letters are automatically generated by the 13th of each month if no payment is posted.

Credit card, walk-in payments or over-the-phone payments are not accepted.

How to pay your bill

There are many options to make timely payments:

The easiest way to pay your total amount due is by selecting the "pay your invoice" button. This will take you to our secure electronic payment system in partnership with US Bank:

Pay your invoice

Online after logging into your online billing and enrollment account:

Log in to your account 

Please note that when you successfully register for the online billing and enrollment portal, monthly statements will no longer be mailed to the group contact. Instead, groups will receive a one-page payment submittal letter that indicates the group invoice is ready to view online. This does not indicate a payment has been made. If you wish to receive your invoices via US Mail, please contact your group services team.

Mail your payment along with your payment coupon to ensure timely and accurate processing to

PO Box 4167
Portland, OR 97208

Wire your total amount; contact your group services team for information about wire payments.

Billing questions

For questions about your invoice or billing, contact your group services team. This information is listed on your invoice. Or, call 503-574-5754 or 855-210-1520 to speak to your group services team.

See an example of what your billing statement looks like ›