We’re here for you.
Choose one of the following teams to view contact information, hours of operation and to get assistance by phone or email.
Customer Service & Sales teams:
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Providence Health Plan
Providence Health Plan Customer Service
P.O. Box 4327
Portland, OR 97208-4327
Local: 503-574-7500 TTY: 711
Toll free: 800-878-4445 TTY: 711
Hours of operation: Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time)
Log into or register for your myProvidence account for assistance with:
Benefits, claims, eligibility, premiums, finding a doctor in your plan, and other inquiries.
Log in to contact Customer Service
Providence Health Plan Individual & Family Sales
Local: 503-574-6505 TTY: 711
Toll free: 877-846-8525 TTY: 711
Hours of operation: Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time)
Send a message to Sales for:
Questions about choosing or enrolling in a new Individual & Family plan.
Contact Sales
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Providence Medicare Advantage Plans
Providence Medicare Advantage Plans
P.O. Box 4327
Portland, OR 97208-4327
Customer Service
Local: 503-574-8000 TTY: 711
Toll free: 1-800-603-2340 TTY: 711
Hours of operation: 8 a.m. to 8 p.m. (Pacific time), seven days a week
Sales
Local: 503-574-8416 TTY: 711
Toll free: 888-226-7338 TTY: 711
Hours of operation: 8 a.m. to 8 p.m. (Pacific time), Seven days a week (October 1st - December 7th), Monday through Friday (December 8th through September 30th)
Contact Sales
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Providence Medicare Supplement
Providence Medicare Supplement
Sales
Local: 503-574-5197
Toll free: 866-365-4324
Hours of operation: 8 a.m. to 8 p.m. (Pacific time), Monday through Friday
Current members contact Customer Service
Local: 971-345-4013 TTY: 711
Toll free: 888-231-9287 TTY: 711
Hours of operation: 8 a.m. to 5 p.m. (Pacific time), Monday through Friday
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Employers
If you would like more information about the health plan options that are available to you and your employees, please call your insurance agent or contact:
Providence Health Plan sales team
Mailing address:
Providence Health Plan
P.O. Box 4327
Portland, Oregon 97208-4327
Providence Health Plan
1500 Valley River Drive, Ste. 200
Eugene, OR 97401
Contact
Local: 503-574-5067
Toll free: 1-833-395-2043
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myProvidence
Contacts:
Local: 503-216-6463
Toll free: 877-569-7768
Hours of operation: Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time)
For more information or assistance:
Login to your myProvidence account.
Log in -
MyChart
Contact
Toll free: 833-395-2035
Customer support for:
Sending secure messages to your doctor
Go to MyChart -
Providence Hospitals & Clinics
Contacts:
Local:503-215-4300
Toll free: 877-215-7833
TTY: 503-867-5309
Hours of operation: Monday through Friday, 8 a.m. to 8 p.m. (Pacific Time) Saturday, 9 a.m. to 1 p.m. (Pacific Time)
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Providence Preferred
Payor, referral and claims information:
Local: 503-574-7600
Toll free: 800-793-9338
Fax:
Local: 503-574-8610
Toll free: 888-233-4103
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ProvLink
General questions, immediate check for member eligibility and benefits:
Providence Health Plan Customer Service
Local: 503-574-7500 TTY: 711
Toll free: 800-878-4445 TTY: 711
Hours of operation:Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time)
Technical support for functionality, such as error messages or loss of access:
Technical Support
Email: PHPHelpdesk@providence.org
Phone: 503-574-7316
Hours of operation: Monday through Friday, 7 a.m. to 5 p.m. (Pacific Time)
Questions regarding setup and training, or to provide feedback regarding usability:
Contact your provider relations representative