Choose one of the following customer service options to view contact information and hours of operation and to get assistance by email.
Providence Health Plan
P.O. Box 4327
Portland, OR 97208-4327
Local: 503-574-7500
Toll free: 800-878-4445
TTY: 711
Hours of operation:
Monday through Friday
8 a.m. to 5 p.m. Pacific time
Customer support for:
Benefits, claims, eligibility, premiums.
Finding a doctor in your plan.
Send a message ›
Local: 503-216-6463
Toll free: 877-569-7768
Hours of operation:
Monday to Saturday, 7 a.m. to 8 p.m.
Sunday, 8 a.m. to 8 p.m.
(Pacific Time)
Customer support for:
Managing your online Providence Health Plan member account
Send a message ›
General questions, immediate check for member eligibility and benefits:
Providence Health Plan Customer Service
Local: 503-574-7500
Toll free: 800-878-4445
TTY: 711
Hours of operation:
Monday through Friday
8 a.m. to 5 p.m. Pacific time
Technical support for functionality, such as error messages or loss of access:
Technical Support
Email: PHPHelpdesk@providence.org
Phone: 503-574-7316
Hours of operation:
Monday through Friday
7 a.m. to 5 p.m. Pacific time
Questions regarding setup and training, or to provide feedback regarding usability:
Contact your provider relations representative.