Jack Friedman, Chief Executive Officer
Jack Friedman is senior vice president of accountable care services and payer relations for Providence Health & Services and chief executive officer of Providence Health Plan. In his role, Jack is responsible for the strategic direction of accountable care delivery and financing models to improve quality, cost and access throughout Providence Health & Services’ five-state region. Jack also drives strategy and operations of Providence Health Plan, serving 400,000 people. Providence also offers a network of providers through its preferred provider program and operates a workers’ compensation program that manages the medical costs associated with injured workers in Oregon.
Jack worked in several positions with Providence Health Plan prior to accepting his current position in 2000. Before that, Jack served as the executive director of the Greater Portland Business Group on Health, a coalition of employers dedicated to improving the cost and quality of health care. Prior to that position, Jack was employed as a benefit and pension consultant with Frank B. Hall Consulting Co. He also worked as a business reporter with the Portland Business Journal from 1984 to 1986.
Jack graduated from the University of California at Berkeley in 1976, where he earned a bachelor’s degree in anthropology. He then went on to receive a Ph.D. in anthropology from Rutgers University in 1983. Jack serves as a board member for Health Plan Alliance, Stand for Children and the Oregon Economic Forum.
Michael White, Chief Operating Officer
Michael White, the chief operating officer for Providence Health Plan, is responsible for the day-to-day operations, for claims and customer service, information systems, provider network strategy, Providence Preferred and sales and marketing of our health plan product lines. Michael is a thoughtful leader and is grounded in Providence’s mission and core values.
Michael has been with Providence for nearly 20 years. Most recently, he served as chief financial officer for the health plan, overseeing the financial management and planning process, general accounting and financial reporting, risk and reimbursement, underwriting and contracting.
Prior to working at Providence Health Plan, Michael was the associate chief financial officer for Providence Health & Services Oregon Region for which he managed central finance functions, three hospital service areas and capital planning. In 1992, he joined Providence as the chief financial officer for the Providence Medical Group. Michael started his career in 1982 in Seattle at Arthur Andersen, where he worked in the audit and advisory division. He left Arthur Andersen as an audit manager after 10 years of service.
Michael received a bachelor’s degree in business with an emphasis in accounting from the University of Washington. He also earned his CPA certificate. He earned his master’s degree in business administration from the University of Oregon’s Oregon Executive MBA program while working at Providence as the associate chief financial officer. Michael was valedictorian of his MBA program.
Outside of work, Michael is happily married and enjoys spending time with his family. He also is active in the community. He has served on several boards and is involved in his children’s activities.
Alison Schrupp, Chief Service Officer
Alison Schrupp is an energetic and highly motivated leader who thrives on creating and sharing a vision, building loyalty and trust, and creating an environment of teamwork, pride and excellence. She has served as Providence Health Plan’s chief operations officer for the past 11 years and has more than 31 years of health insurance industry experience.
Alison is currently responsible for service operations for commercial, Medicare and Medicaid product lines, which affect approximately 290,000 members. This includes claims, customer service, billing, training, Providence RN, office services and general administration. Prior to becoming an employee of Providence Health Plan, Alison worked for Blue Shield of California and the Rocky Mountain Health Care Corp. in management positions for both operations and human resources.
Alison is a dynamic public speaker and volunteers for Quiet Waters Outreach, an organization providing respite services for people with developmental disabilities and their caregivers, and Special Olympics-Oregon. Alison earned her law degree at the University of Nottingham in Nottingham, England, and a post-graduate diploma in administrative studies at the Royal Air Force College in Cranwell, England.
Robert Gluckman, Chief Medical Officer
Dr. Robert Gluckman has served in a variety of leadership positions with Providence. Prior to becoming chief medical officer for Providence Health Plans in December 2010, Dr. Gluckman served as chief medical officer for the teaching clinics at Providence Medical Group. He served on the faculty for Providence St. Vincent Internal Medicine Residency for 18 years and has maintained an active internal medicine practice since 1993. Throughout his academic career he has focused on applying medical evidence to clinical practice, with an emphasis on increasing the value of care delivered to patients.
Dr. Gluckman graduated summa cum laude in 1978 from the University of Illinois and earned his medical degree in 1982 from the University of Chicago. He completed his residency at Michael Reese Hospital in Chicago and is board certified in internal medicine.
Dr. Gluckman is a member of the Board of Regents of the American College of Physicians (ACP) and immediate past governor for the ACP Oregon Chapter. He brings a strong background in advocacy and public policy to this role. He has served on the ACP’s Health and Public Policy Committee and currently serves on the ACP’s Medical Practice and Quality Committee. He is also a member of the Oregon Medical Association’s board of trustees, Acumentra Health and the Oregon Medical Insurance Pool.
“I am thrilled to have Dr. Gluckman bring his passion and energy to this key position,” said Jack Friedman, Providence Health Plans chief executive. “He is highly regarded in the medical community, well respected by Providence clinical leaders and is committed to cost-effective patient care.”
Dr. Gluckman is focused on tackling challenges locally that mirror the country’s current health care challenges – how to expand access to and quality of care, and how to make care more affordable for businesses and individuals. “I’m excited about the opportunity to find that common purpose,” he said.
Jeff Butcher, Chief Financial Officer
As the chief financial officer for Providence Health Plans, Jeff Butcher is accountable for the financial health of the organization and significantly contributes to the overall strategic planning and operational efficiency of the organization. He has direct responsibility for accounting and financial reporting, underwriting and risk management, provider contract administration and business analytics.
Jeff has nearly 20 years of financial leadership experience in the health care industry, with a strong background in insurance, hospital and physician organizations. Before joining Providence, Jeff served for 10 years as the chief financial officer for a provider-sponsored regional health plan in Nevada, which was part of an integrated health system. Earlier, he served as the director of finance for a not-for-profit hospital system in Arizona. He began his career with the healthcare audit and consulting group of Arthur Andersen in Phoenix.
Jeff graduated with honors from Arizona State University with a degree in accountancy and is a Certified Health Insurance Executive.
Jeff was drawn to Providence by our Mission and long history of compassionate care in the communities we serve.
Stephanie Dreyfuss, Regional Director of Network Development
Stephanie Dreyfuss is the new regional director of network development for Providence Health Plan, responsible for strategy and execution of provider network development, contracting, provider relations and the development of reimbursement models for improving affordability and quality for health plan members.
“With 20 years of experience in network management, provider relations and contracting, Stephanie is well suited for this role,” said Michael White, Providence Health Plan chief operating officer. Dreyfuss, who has a strong background in collaborative partnerships with provider organizations, looks forward to working with our robust provider community.
Most recently, Stephanie was with Regence Blue Cross Blue Shield, where she served for 12 years as vice president of provider services. Prior to that, she worked for PacifiCare of Oregon in network management and provider contracting, and served in other insurance-related positions in Oregon and New York.
Barbara Christensen, Chief Sales and Marketing Officer
Barbara Christensen, chief sales and marketing officer for Providence Health Plans, has more than 30 years of experience in the health insurance industry. Prior to joining Providence Health Plan, she was with Kaiser Permanente. Her current duties include management of statewide sales, marketing and product development for Providence Health Plan’s commercial, individual and Medicare programs.
Barbara is a graduate of the University of Oregon and holds a master’s degree in business administration from the University of Washington.
Sister Margaret Pastro, S.P. Director of Mission Integration
Sister Margaret Pastro has served as the director of Mission Integration for Providence Health Plan for 11 years. The mission of Providence Health Plan and its sponsor organization, Providence Health & Services, calls on all employees, as people of Providence, to reveal God’s love to all, especially the poor and vulnerable, through our compassionate service. Together with our core values of respect, compassion, justice, excellence and stewardship, our mission is fully integrated under Sister Maggie’s leadership into all facets of Providence Health Plan’s business practices.
Sister Maggie is active in Providence Health Plan’s community benefits program, which provides program grants and volunteers to partner organizations serving at-risk communities throughout Oregon and southwest Washington. In addition, she introduces employees to Providence’s mission during their orientation and provides spiritual and emotional support during times of employee transition. She also is involved in ethics and ethical decision-making processes.
Sister Maggie entered the Sisters of Providence in 1969 and worked with Providence Health & Services for almost her entire career. Prior to her current position, Sister Maggie coordinated women and children’s services and education classes for seniors. She also taught for 10 years at various Catholic elementary schools in Olympia, Vancouver and Yakima, Wash., and in Portland.
Trained in missiology at the Maryknoll School of Theology, Sister Maggie has a special interest in cross-cultural studies, in international missions and service in developing countries. She has completed post-graduate work in theology at St. Mary’s in Moraga, Calif. She received her bachelor’s degree in education at Seattle University and a master’s degree in health care mission from the Aquinas Institute of Theology in St. Louis.
An avid reader, Sister Maggie enjoys traveling to other countries and learning about different cultures. She is a stamping artist as well as an accomplished vocalist who also plays the piano and guitar. In her spare time, she makes antique lampshades. She serves on the advisory board for the Letty Owings Treatment Center in Portland and the board of the Sacred Heart Children’s Hospital Foundation in Spokane, Wash.
Carrie Smith, Chief Compliance Officer, Regulatory Compliance & Government Affairs
Carrie Smith is chief compliance officer for Providence Health Plan. In her role, she is responsible for interpretation, monitoring, implementing and complying with state and federal requirements governing the conduct of the health plan. She also is responsible for the risk management program, fraud and abuse program, coordination of advocacy for legislative initiatives and triage of legal matters.
Prior to her current position, Carrie was the operations director for Providence Health Plan’s public programs division, for which she oversaw service operations for the Medicare and Medicaid product lines, setup of claims systems and general administration. She has more than 20 years of experience in the health insurance industry.
Carrie received a bachelor’s degree in business administration, with an emphasis on marketing and economics, from Portland State University (PSU), where she also recently earned her master’s degree in public administration: health administration. She is a Certified Health Insurance Executive.
Outside of her day-to-day responsibilities, Carrie volunteers in the community as an Oregon State University master gardener. She also co-chairs the Providence Community Grants Council and leads the Plan’s community benefits program.